Shipping & replacements
If something is wrong with it, we fix it.
We would rather replace a part than process a return. Send us a photo within seven days of delivery and the replacement is on us — no return freight, no restocking, no sending a 43-inch carton back across the country.
If anything arrives damaged or faulty
- 1
Photograph it within 7 days
A clear photo of the damage, and one of the carton if it was hit in transit. Seven days from delivery is the window.
- 2
Email it to us
Send it to [email protected]with your order number, or use the contact form. We reply the same business day.
- 3
We replace it
A bar, a side panel, the drawer, the fittings — or the whole display if that is what it needs. At our cost, shipped to you.
You keep the original unless we ask for it back. Nothing goes on a truck that does not need to.
What we do not do
We do not accept returns for change of mind. If you order the dark wood and decide you wanted the light, or you measured your counter wrong, we are not able to take it back for a refund.
We would rather be straight about that up front than bury it in a policy page. It is the honest trade for a display this size shipping free: a 43-inch carton moving both ways costs more than the margin on the piece.
So before you order — measure the space, and use the tools. The capacity calculator shows exactly how many of your pieces fit, the 3D viewer lets you turn every finish around, and the gallery has photographs of all four in real stores and booths. If you are still unsure, ask us — we would rather talk you into the right one than sell you the wrong one.
Questions
Do you accept returns?
We do not take returns for change of mind. What we do instead is fix the problem: if anything arrives damaged, faulty or incomplete, send us a photo within 7 days of delivery and we replace the affected part — or the whole display — at our cost.
What if my display arrives damaged?
Photograph it and email us within 7 days of delivery. A photo of the damage and one of the carton is ideal. We will confirm what is needed and ship the replacement part or unit to you. You do not pay for the replacement and you do not pay return freight.
Do I have to ship the damaged one back?
No. Sending a 43-inch flat-packed carton back across the country costs more than the part it contains, so we would rather put a new one in your hands immediately.
What does shipping cost?
Shipping is free anywhere in the continental United States. Each display ships one per carton, flat-packed, from Lake Worth, Florida.
How quickly does it ship?
In-stock finishes are dispatched within two business days. Finishes marked as the next production run ship the week that run lands.
Measure twice, order once.
The tools are there so nobody has to guess.